SHIMANO SA Active Surf spinning reel Strong Line type Japan
Shimano Sahara 3000S R Spinnrolle
Shimano Sahara C3000DH FI SHC3000DHFI Front Drag Fishing Reel

Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

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Shimano Sahara SHC5000XGFI Spinning Reel - 6.2 1 Retrieve Speed
Shimano SALTY ONE PG LEFT Baitcasting Reel
Shimano Saros 3000FA Spinning Reel Fishing


Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Shimano SC KOFUNE XH 3000-XH Baitcasting Reel New JAPAN Fishing
Shimano Scorpion BFS XG RH Baitcasting Reel from Japan
SHIMANO Scorpion MG1000 Right-Handed BaitReel USED Made In JAPAN Ex+


Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

Shimano SEC5000FE Sedona 4BB 5.2 1 Gear Ratio FD CPT Spin Reel 18.5lb Max Drag

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

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Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.


Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

⭐️Shimano Rod WAKASAGI smelt pike Lake master SH L01R rod Limited Japan fishing

Shimano Sedona FI C5000 XG Spinning Reel Fresh Salt Water Fishing Hagane Ligtht
Shimano SEPHIA BB S 809-M Spinning Rod from Japan


Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

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Trusted by more than 9,000 businesses in 140 countries.

Shimano SHIMANO 14 Suferosu SW6000HG SW 6000HG
Shimano SHIMANO Beast Master 6000 electric Reel

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience


Shimano (SHIMANO) Reel 17 arutegura c3000hg
SHIMANO Shimano Reel Yumeya Rubber T Type Power Handle Knob M F S

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support


SHIMANO SH-M089L Off-Road shoes Mountain Bike Triathlon Men’s Size US 8.3
Shimano SH-MT3WG Touring-Fahrradschuh black mit SPD-Cleatsystem, Gr. 36 37 42
Shimano SHOE SPD MTB ME7 (ME701) BE size 47 Colour - bluee and Size - Size 47

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro


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Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

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Shimano SH-WM50 Women's MTB shoes US 5.5 (2y)

World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

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Shimano Sienna RE bluee Box Rear Drag Spinning Reel Freshwater CHOOSE MODEL
Shimano Soare BB S706ULT Light Game Spinning Rod